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How do I request a refund?

2026-08-01 · help-centre article · Higgsfield · original

Topic: Cost, credits & plans · mode: Reference · tags: flattened table

Higgsfield's help centre (1 August 2026) sets out its refund rules: only an initial purchase, within 7 days (or longer where the law requires) and with no credits used, is refundable; renewals and access offers are not, a service fee of up to 6% applies, and an approved refund moves the account to the free tier at once.

What is said

  • What happens after a refund is approved, exceptions and short answers

What is said

★ — how much it matters to the source.

  • ★★★ Higgsfield refunds only initial purchases, within 7 days or as the law of the buyer's jurisdiction permits, and only if no credits have been used; renewals are not refundable. · credit
  • ★★ On Higgsfield, Credit Packs and Auto-Refill charges follow the same refund conditions as initial purchases, while offers that unlock access or features rather than credits are non-refundable once access is granted.
  • ★★ Using free generations or Unlimited model generations on Higgsfield does not count as credit usage and does not affect refund eligibility. · Higgsfield Unlimited, credit
  • ★★ Renewals, meaning automatic or manual charges after the first billing cycle, are not eligible for a Higgsfield refund; the 7-day window may be longer where local law requires it.
  • ★★ A Higgsfield refund is requested by contacting Support; processing takes up to 3 business days.
  • ★★ Higgsfield may deduct a service fee of up to 6% from a refund; Support confirms the exact fee when the refund is processed.
  • ★★★ An approved Higgsfield refund cancels the subscription immediately: the account moves to the free tier at the moment of processing, not at the end of the billing period.
  • ★★ Refunding a refundable Higgsfield Exclusive Offer removes its bonuses and returns the account to the previous plan. · first in: 2026-08-01, What are Exclusive Offers?
  • ★★ Higgsfield names two exceptions to its refund conditions: if it significantly degrades a paid plan or shuts down a paid feature, users can cancel and get back the unused part; if it terminates an account through no fault of the user, unused subscription fees and purchased credits (except promo credits) are refunded. · credit
  • ★★ Cancelling a Higgsfield subscription stops future charges but does not return money; cancellation and refunds are separate processes.
  • ★★ Consumers in the EEA and UK have a 14-day right of withdrawal after a Higgsfield purchase, which ends early once they start spending credits or generating; withdrawing after access began means paying for the part already provided.

Mentioned

credit · Exclusive Offers · Higgsfield Unlimited

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