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How do I report a bug or submit a feature request?

2026-08-01 · help-centre article · Higgsfield · original

Topic: Higgsfield platform & ecosystem · mode: Reference

Higgsfield's help centre (1 August 2026) explains where to send problems: bugs through the contact page (Discord for quick help, the support email for credit loss or account issues) with browser, OS, a screenshot and the affected generation's details, security issues privately to support@higgsfield.ai, and feature requests to the #suggestions channel of the Higgsfield Discord, where requests with community signal enter the backlog.

What is said

  • What happens after I submit?

What is said

★ — how much it matters to the source.

  • ★★ Higgsfield's contact page lets you choose the channel for a bug report: quick help in the Higgsfield Discord, or direct contact for account-specific issues. · Discord, Higgsfield AI
  • ★★★ A Higgsfield bug report should give the browser name and version, the operating system, a screenshot or screen recording, and what you expected versus what happened; for a specific generation, add its approximate time, the model used and its page URL from Assets.
  • ★★ Higgsfield says a bug report with reproduction steps and these details is investigated directly and reaches the right team faster than a general description.
  • ★★ Higgsfield asks that security vulnerabilities be reported privately to support@higgsfield.ai and kept private until resolved, as its Terms of Use outline for responsible disclosure.
  • ★★★ Higgsfield's best place for feature requests is the #suggestions channel of the Higgsfield Discord server, which its product, engineering and CX teams use as a real-time signal; popular requests with strong community signal are prioritised. · Discord
  • ★★ A Higgsfield feature request should describe the problem: what you are trying to do, why the current product does not cover it, how often you hit the limitation and in which workflow; other users with the same problem add community signal.
  • ★★ Bug reports sent through Higgsfield's contact page are triaged by the Support team, and bugs affecting users are escalated to engineering.
  • ★★★ For a bug that cost credits, Higgsfield asks for the account email and the affected generation's approximate time and model, so Support can review it and return the credits if applicable.
  • ★★ Feature requests on Higgsfield's Discord are read by the team; well-described requests with community signal are added to the product backlog, and there is no public roadmap. · Discord
  • ★ For platform-wide issues on Higgsfield, the help centre advises checking the Discord community for incident updates first. · Discord
  • ★★ Discord is Higgsfield's quick-help channel, linked from the contact page; for credit loss or account-specific problems, the help centre advises the support email listed on that page so the team can check account details securely. · Discord

Mentioned

Central: Discord

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