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Why didn’t I receive a refund after canceling my subscription?

2026-08-01 · help-centre article · Higgsfield · original

Topic: Cost, credits & plans · mode: Reference

Higgsfield's help centre (1 August 2026) explains that cancelling a subscription and getting a refund are separate: cancelling only stops future charges, and a refund needs its own request under the standard conditions (initial purchase only, within 7 days or as local law permits, no credits used), with a 14-day withdrawal window for EEA and UK consumers.

What is said

  • Short answers on automatic refunds, the end of a billing period and annual plans

What is said

★ — how much it matters to the source.

  • ★★★ Cancelling a Higgsfield subscription and refunding it are two separate actions: cancelling turns off auto-renewal and stops future charges but returns no money for the current period, and no refund happens automatically.
  • ★★★ To get money back after cancelling a Higgsfield subscription, a separate refund request is needed, under the standard conditions: initial purchase only, within 7 days or as the law of the buyer's jurisdiction permits, and no credits used. · credit
  • ★★ Cancelling a Higgsfield subscription does not affect refund eligibility: what counts is the date of the initial purchase and whether any credits were used. · credit
  • ★★ A Higgsfield refund request after cancelling is made by contacting Support with the account email, the purchase date and the amount.
  • ★★ When a Higgsfield refund is approved after the subscription was already cancelled, the subscription ends when the refund is processed, with no further change to access; the service fee and processing terms are those of any refund.
  • ★★ When the initial Higgsfield purchase is outside the refund window, no refund is available under the standard policy; the cancelled subscription stays active to the end of the paid period and no further charges follow.
  • ★★ Consumers in the EEA or UK whose Higgsfield refund window has passed may still be within the 14-day withdrawal window.
  • ★★ Cancelling at the end of a Higgsfield billing period brings no refund, since eligibility is tied to the date of the initial purchase and that window has passed by then.
  • ★ A cancelled annual Higgsfield plan is refunded only under the standard refund conditions; otherwise it stays active until the end of the paid year.

Mentioned

credit

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