How do I get a refund for an accidental charge?
2026-08-01 · help-centre article · Higgsfield · original
Topic: Cost, credits & plans · mode: Reference
This Higgsfield help article covers refunds for accidental charges — an accidental upgrade, annual chosen instead of monthly, an accidental Credit Pack or a duplicate charge — all handled under the standard policy with no separate form. Requests are due within 7 days of purchase, or as local law permits, and earlier ones go faster; automatic renewals are not refundable, whether noticed or not.
What is said
- Short answers on an accidental upgrade, annual instead of monthly, and two charges
What is said
★ — how much it matters to the source.
- ★★★ Higgsfield refunds accidental purchases under its standard policy, with no separate form; the usual cases are an accidental upgrade, annual chosen instead of monthly, an accidental Credit Pack purchase or a duplicate charge.
- ★★ For an amount charged twice by Higgsfield, first check whether both are real charges under Manage Account → Subscription → Upcoming Invoice → All invoices.
- ★★ Some banks show a temporary authorisation hold beside the actual Higgsfield charge; Higgsfield says it is not a real charge and drops off on its own.
- ★★ If both Higgsfield charges appear in the billing history, Higgsfield advises contacting Support with the dates and amounts of both; the team reviews and resolves confirmed duplicates.
- ★★ Higgsfield says an unfamiliar charge is usually an automatic renewal, a prorated upgrade, an Auto-Refill top-up or tax added at checkout, and advises checking the billing history, then contacting Support with the date and amount.
- ★★★ Automatic Higgsfield renewals are not refundable: a renewal is not an initial purchase, so it falls outside the standard refund policy whether or not it was noticed.
- ★★ To stop future Higgsfield renewals, cancel before the next billing date, which is shown in Manage Account → Subscription under the plan name.
- ★★★ The eligibility window for a Higgsfield refund of an accidental charge is 7 days from the purchase date, or as the law of the buyer's jurisdiction permits; earlier requests are faster to process.
- ★★ A Higgsfield refund request for an accidental charge should include the account's email address, the date and amount of the charge and what happened, and is submitted through the contact page.
- ★★ An accidental Higgsfield upgrade is refundable when the request is within the eligibility window and no credits have been used.
- ★★ An annual Higgsfield plan bought instead of monthly is refundable within the eligibility window if no credits were used, after which the monthly plan can be bought; outside the window the annual plan runs to the end of the paid year.
Mentioned
← Previous: How do I use Marketing Studio to create video ads? · Next → Which Higgsfield tool should I use?